First Call Environmental is a comprehensive emergency response and environmental services firm dedicated to providing sustainable and environmentally friendly solutions. Their experienced team offers a wide range of services, including hazardous materials management, site investigations, remediation, and emergency response.
First Call Environmental was a small but fast-growing service-based company that faced challenges with their existing off-the-shelf management software system. It was not customizable enough for their unique needs and involved reliance on analog and paper-based record-keeping which was time-consuming, inefficient, and unreliable.
Common Thread eliminated the need for manual data collection and entry by replacing traditional field notebooks with electronic ones, automatically inputting data directly into the system. Common Thread facilitated seamless information exchange between various departments in the company by integrating customer records, and sales data, and even incorporated a purpose-built CRM system for the sales team. This simple integration throughout their company also allowed for comprehensive, real-time reporting throughout their organization.
“I think that [CommonThread’s] brought an awful lot of value to the organization, not just the management team, but the organization recognizes as well.“
