"I have to tell you how much I love the new online system. It is very easy to use and helps me keep my notes brief!"

Problem

World Pediatric Project (WPP) was facing a challenge with its patient database application. A non-profit headquartered in Richmond, WPP executes efficient programs that extend access to advanced pediatric surgical and diagnostic care to children in Central America and the Caribbean. WPP utilizes a patient database to coordinate the care for each child they serve, documenting medical services provided, scheduling follow up, and measuring overall programs’ outcomes. The patient database application had been customized many years ago and was now becoming expensive to maintain. Built using traditional client-server technology, the system was not easy to access remotely, and new users found it to be intimidating and complicated. Above all, WPP needed more efficiency to effectively meet the demands of their growing programs and reach more children sooner.

 

Solution

IdeaWeavers was asked to replace the patient database, and a new implementation of CommonThread was deployed in January 2020. The first thing that users noticed was the fresh new user interface that relied on CommonThread’s unique “Action” button to guide them through tasks with a pre-defined workflow. When the Covid-19 Pandemic hit in March 2020, WPP was able to continue managing patients because everyone could access the cloud-based system from their homes and their mobile devices.

 

User Feedback

“My users have been delighted with the intuitive nature of the system,” remarked Emily Robertson, Director of Program Impact at WPP. “During the implementation process, we focused on the user experience so that adoption of the new system would be high. The people at IdeaWeavers worked with us to ensure that data migration was complete and go-live was successful. We feel that moving to CommonThread happened at just the right time. In CommonThread, we have an important new infrastructure for patient management that will help us adapt to doing even more for our patients remotely as we respond to the challenges that this unprecedented time presents. In the midst of the Covid-19 pandemic, we know and remain committed to the many children who struggle with devastating diagnoses and still need our help.”